APA Style
Fitzsimmons, James A. (1994).
Service Management for Competitive Advantage .
New York:
Mc. Graw Hill.
Chicago Style
Fitzsimmons, James A.
Service Management for Competitive Advantage.
New York:
Mc. Graw Hill,
1994.
Text.
MLA Style
Fitzsimmons, James A.
Service Management for Competitive Advantage.
New York:
Mc. Graw Hill,
1994.
Text.
Turabian Style
Fitzsimmons, James A.
Service Management for Competitive Advantage.
New York:
Mc. Graw Hill,
1994.
Print.