APA Style

Taylor, Lynda King. (1993). Quality : Sustaining Customer Service . London: Century Business.

Chicago Style

Taylor, Lynda King. Quality : Sustaining Customer Service. London: Century Business, 1993. Text.

MLA Style

Taylor, Lynda King. Quality : Sustaining Customer Service. London: Century Business, 1993. Text.

Turabian Style

Taylor, Lynda King. Quality : Sustaining Customer Service. London: Century Business, 1993. Print.