APA Style

Barnes, James G. (2003). Secrets Of Customers Relationship Management . Jakarta: Andi Offest.

Chicago Style

Barnes, James G. Secrets Of Customers Relationship Management. Jakarta: Andi Offest, 2003. Text.

MLA Style

Barnes, James G. Secrets Of Customers Relationship Management. Jakarta: Andi Offest, 2003. Text.

Turabian Style

Barnes, James G. Secrets Of Customers Relationship Management. Jakarta: Andi Offest, 2003. Print.