APA Style

Tjiptono, Fandy, Chandra, Gregorius. (2016). Service, Quality dan Satisfaction . Jakarta: Andi Offest.

Chicago Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality dan Satisfaction. Jakarta: Andi Offest, 2016. Text.

MLA Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality dan Satisfaction. Jakarta: Andi Offest, 2016. Text.

Turabian Style

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality dan Satisfaction. Jakarta: Andi Offest, 2016. Print.