APA Style
Carlaw, Peggy, Deming, Vasudha Kathleen. (1999).
The Big Book of Customer Service Training Games .
United States of America:
McGraw Hill.
Chicago Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games.
United States of America:
McGraw Hill,
1999.
Text.
MLA Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games.
United States of America:
McGraw Hill,
1999.
Text.
Turabian Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games.
United States of America:
McGraw Hill,
1999.
Print.