APA Style

Ford, Robert C. (1999). Managing The Guest Experience In Hospitality . Canada: Delmar Thomson Learning.

Chicago Style

Ford, Robert C. Managing The Guest Experience In Hospitality. Canada: Delmar Thomson Learning, 1999. Text.

MLA Style

Ford, Robert C. Managing The Guest Experience In Hospitality. Canada: Delmar Thomson Learning, 1999. Text.

Turabian Style

Ford, Robert C. Managing The Guest Experience In Hospitality. Canada: Delmar Thomson Learning, 1999. Print.