APA Style

Buttle, Francis. (2009). Customer Relationship Management : Concepts and Technologies (E-Book) . United States of America: Elsevier Ltd.

Chicago Style

Buttle, Francis. Customer Relationship Management : Concepts and Technologies (E-Book). United States of America: Elsevier Ltd, 2009. Text.

MLA Style

Buttle, Francis. Customer Relationship Management : Concepts and Technologies (E-Book). United States of America: Elsevier Ltd, 2009. Text.

Turabian Style

Buttle, Francis. Customer Relationship Management : Concepts and Technologies (E-Book). United States of America: Elsevier Ltd, 2009. Print.