APA Style
Heskett, James L. (1997).
The Service Profit Chain .
New York:
The United State of America.
Chicago Style
Heskett, James L.
The Service Profit Chain.
New York:
The United State of America,
1997.
Text.
MLA Style
Heskett, James L.
The Service Profit Chain.
New York:
The United State of America,
1997.
Text.
Turabian Style
Heskett, James L.
The Service Profit Chain.
New York:
The United State of America,
1997.
Print.