APA Style

Ford, Robert. (1999). Managing The Guest Experience in Hospitality . Africa: Delmar Thomson Learning.

Chicago Style

Ford, Robert. Managing The Guest Experience in Hospitality. Africa: Delmar Thomson Learning, 1999. Text.

MLA Style

Ford, Robert. Managing The Guest Experience in Hospitality. Africa: Delmar Thomson Learning, 1999. Text.

Turabian Style

Ford, Robert. Managing The Guest Experience in Hospitality. Africa: Delmar Thomson Learning, 1999. Print.