APA Style
Tjiptono, Fandy. (2005).
Prinsip-prinsip Total Quality Service (TQS) .
Yogyakarta:
Andi Offest.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offest,
2005.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offest,
2005.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offest,
2005.
Print.